Support

Email support@kalozi.com and a human will reply, usually within two working days. Telling us your device and OS version saves a round trip.

Scanning

The estimate looks wrong

Tap any item on the results screen to correct it, or adjust the portion multiplier. Your correction is kept and the totals recalculate. Accuracy improves a lot with a photo taken from above, in even light, with the whole plate in frame and something familiar nearby for scale.

It says my photo has no food in it

That is deliberate: rather than invent numbers for something it cannot identify, Kalozi asks you to describe the meal instead. Tap Describe it instead and type what you ate.

Scanning failed or timed out

Tap retry. If it keeps failing, check your connection — analysis happens on our server, not on your phone. If you are offline, your photo is kept safely and analysed when you reconnect. You will never lose a photo this way.

I have run out of scans

The free tier includes 3 scans in total. After that, scanning needs a subscription. There is also a daily cap on every account to prevent abuse; if you hit that, it resets the next day and your logged meals are unaffected.

Subscriptions

How do I cancel?

Cancel at least 24 hours before your trial or period ends to avoid the next charge. We cannot cancel for you — Apple and Google own that, not us.

I am already subscribed but the app says I am not

Open the paywall and tap Restore Purchases. Make sure you are signed into the same Apple or Google account you bought it with.

I want a refund

Refunds go through the store that took the payment: Apple or Google. If something we did caused the problem, email us and we will help you make the case.

Your data

How do I delete my account?

Settings → Delete account. This permanently removes your login, meals, photos, weights, goals and referral records. It cannot be undone. Note that it does not cancel your subscription — do that separately, as above.

Already uninstalled the app? You can still ask us to delete it by email.

Will I lose my meals if I lose my phone?

Only if you are still a guest. Guest data lives on the device. Signing in with Apple or Google links your existing data to that login so it survives — nothing you have already logged is lost when you sign in.

Can I get a copy of my data?

Yes. Email support@kalozi.com and we will send an export.

Health and safety

Kalozi caps how aggressive a plan it will build: it will not set a target below clinically accepted minimums or below your own resting metabolic rate, and it will not aim for more than about 0.75 kg of loss per week. If a cap changes the plan you asked for, the app says so explicitly rather than quietly giving you something else.

Kalozi is not a medical device and does not give medical advice. If you are worried about your relationship with food, please talk to a doctor. In the UK, Beat offers support; in the US, the NEDA helpline does.