Delete your account
You can delete your Kalozi account and everything in it at any time. There are two ways to do it, and you do not need the app installed to ask.
From the app
Open Settings → Delete account and confirm. This happens immediately — there is no waiting period and no recovery.
By email
If you have already uninstalled Kalozi, email support@kalozi.com from the address you signed in with, with the subject Delete my account.
We will confirm and action it within 30 days, usually within two working days. We will only ever send the confirmation to the address on the account, so nobody else can have your data deleted.
If you signed in with Apple using Hide My Email, write from that relay address — it is the address we hold.
What gets deleted
All of it. Your login is removed, and every row keyed to it goes with it — there is no copy left behind in another table:
- Your account and sign-in method
- Every logged meal, every item in it, and every correction you made
- Your meal photos, deleted from storage
- Weigh-ins, daily goals, calorie and macro targets, and your plan
- Streaks, milestone badges and scan history
- Saved foods, water and exercise logs, and planned meals
- Referral codes and referral records
- Coaching conversations
- Any posts you shared, along with their likes and follows
What we keep, and for how long
- Analytics events — 12 months. These record that something happened, like a scan completing, and are not tied to your account once it is gone.
- Crash reports — 90 days.
- Purchase records. If you ever subscribed, Apple, Google and our payments processor keep the transaction for their own tax and accounting obligations. We cannot delete those, and neither can they on request.
Your subscription is separate
Deleting your account does not cancel a subscription. Billing is handled by the store that took the payment, so cancel it there first — Google Play or Apple. Deleting the account without cancelling leaves you paying for an app you can no longer sign in to.
Just want your data instead?
Email support@kalozi.com and we will send you an export. You can ask for an export before deleting — tell us in the same email and we will send it first.